Lifecycle Engineer (IT)

Full job description

Overview

At amshot, we empower businesses and decision-makers by delivering valuable technologies that further their mission and goals. The Lifecycle Engineer is the person who brings that empowerment to life — face-to-face, desk-to-desk, at the moment it matters most.

This role is the tip of the spear for new workstation delivery and user onboarding at client sites. You’ll be the one who ensures that when someone gets a new device or starts a new role, everything is ready, tested, connected, and seamless. From day-one productivity to long-term confidence, you’ll help define the end-user experience — and raise the bar for what a technology experience should feel like.

You’ll work on the Professional Services Team, alongside engineers managing large-scale change events, while owning the end-user lifecycle experience. That includes device prep, delivery, support, and lab logistics — all aimed at making sure the edge of amshot’s service feels premium, consistent, and human.

Why This Role Matters

This is where amshot’s service shows up in person — where it feels real. Whether it’s the first time an employee logs into their laptop or a major department gets new gear, you’re there to make sure it goes right. Fast, frictionless, and friendly — that’s the goal.

You’re not just handling gear. You’re creating confidence and continuity where our clients need it most — and raising the bar for what a technology experience should feel like.

Why amshot

We believe that delivering great tech starts with building a great team. That’s why we focus on creating an engaging, growth-focused environment that allows our people to thrive — because when we thrive, our clients do too. Here, you’ll have a voice, the tools you need, and a team that’s always in your corner.

Title: Lifecycle Engineer

FLSA Status: Non-Exempt

Reports To: Director of Professional Services

Position Summary

The Lifecycle Engineer is responsible for delivering premium end-user technology experiences by managing new workstation setups and user onboarding at client sites. This role ensures that when a new employee starts or receives a new device, everything is ready, functional, and seamless. The position plays a critical role in representing amshot’s service standards in person, combining technical expertise with exceptional customer service.

Reasonable Accommodation Statement

To perform this job successfully, an individual must be able to perform each essential duty listed below satisfactorily. Reasonable accommodation may be made to enable qualified individuals with disabilities to perform the essential functions.

Essential Duties and Responsibilities:

Premium Onboarding & Workstation Delivery

• Personally deliver and set up new workstations at client sites, ensuring each employee is fully functional from day one.
• Prepare devices based on user role, software stack, and client-specific standards.
• Support new user onboarding by verifying access, performance, and configuration, and making the experience smooth, friendly, and efficient.
• Serve as a point-of-contact for users during device rollouts, answering questions and resolving immediate needs with professionalism and empathy.

Lifecycle & Deployment Operations

• Manage imaging, patching, updates, and device decommissions with precision and documentation.
• Coordinate device swaps, break/fix replacements, and RMA workflows.
• Track and support warranty claims and vendor escalations from start to finish.

Lab & QA Management

• Own the lab space: organize, maintain, and prep it as a staging area for device testing and configuration.
• Intake and QA all hardware from the procurement team before it goes to users, ensuring performance and accuracy.
• Maintain and manage a spare library for quick-turn replacements or temporary coverage.
• Coordinate device recycling and repurposing efforts.

Inventory & Asset Management

• Track laptops and high-churn assets, maintaining clear inventory visibility.
• Flag restock needs, help refine inventory processes, and support the flow of deployable gear.

Internal Support & Coordination

• Assist the ROC by triaging and resolving tickets during busy cycles or absences.
• Install and configure MFPs and endpoint peripherals.
• Coordinate student workers or interns handling device prep or intake tasks.
• Help manage scheduling, device delivery timelines, and SLA adherence.

Competency Statements:

• Demonstrates deep understanding of device imaging, deployment, and basic networking concepts to ensure seamless workstation setup and user onboarding with minimal supervision.
• Delivers high-touch, in-person support with professionalism and empathy, ensuring end users feel confident and supported throughout the onboarding and device transition process.
• Quickly identifies, diagnoses, and resolves technical issues during device delivery, configuration, or rollout, minimizing downtime and enhancing user satisfaction.
• Effectively manages multiple tasks, including inventory tracking, lab management, and device prep scheduling, while maintaining documentation and meeting SLAs.
• Works closely with internal teams, vendors, and client stakeholders to coordinate device lifecycles and deployments, ensuring clear communication and timely execution.

Supervisory Responsibility

This role has no supervisory responsibilities.

Work Environment
This job operates in a clerical office setting. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets, and fax machines.

Potential Occupational Safety/Health Hazards

• Office hazards
• Noise

Physical Requirements

This is a largely sedentary role with the physical abilities below may be required.

Stand O

Walk O

Sit C

Reach Outward O

Reach above shoulder N

Climb N

Crawl N

Squat/Kneel/Bend O

Lift/Carry

10 lbs. or less O

11-20 lbs. O

21-50 lbs. O

50+ lbs. N

Push/Pull

10 lbs. or less N

11-20 lbs. N

21-50 lbs. N

50+ lbs. N

N (Not Applicable) Activity does not apply to this occupation

O (Occasionally) Occupation requires this activity up to 33% of the time (0-2.5+ hrs./day)

F (Frequently) Occupation requires this activity up to 33%-66% of the time (2.5-5.5+ hrs./day)

C (Constantly) Occupation requires this activity up to 66% of the time (5.5+ hrs./day)

Position Type and Expected Hours of Work

This is a full-time position with typical working hours of Monday through Friday, 9:00 a.m. to 6:00 p.m. Hours and work shifts may change in accordance with business needs and schedule accommodations as needed, and can be arranged.

Job Qualifications, Experience, Education, and Training

Required Minimum Education:

• High School Diploma, GED, or Equivalent

Required Experience:

• 2–3 years of experience in an MSP, desktop support, or device deployment environment
• Experience with device imaging, asset management, and basic networking

Preferred Experience:

• Experience with Autotask or other PSA tools.
• Familiarity with Microsoft 365, Azure AD, and Intune.
• Knowledge of Datto RMM, Fortinet, Ubiquiti, and Dell hardware.
• Understanding of 8×8 VoIP systems and printer deployments.
• Exposure to ITIL frameworks or project-based IT work

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

AAP/EEO Statement

amshot is an Equal Employment Opportunity Employer. Employment decisions are made without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other characteristics protected by law.

Job Type: Full-time

Pay: $26.00 – $30.00 per hour

Expected hours: 40 per week

Benefits:

401(k)
Dental insurance
Health insurance
Paid time off
Vision insurance

Schedule:

Day shift
Monday to Friday
Work Location: In person